Do you offer direct billing?
We do not currently offer direct billing. However, you will receive a receipt immediately following your appointment, which you can submit to your extended health care provider for reimbursement.
Do you offer assessments?
As a team of Registered Psychotherapists and Social Workers, we do not provide psychoeducational or diagnostic assessments. However, we often collaborate with other healthcare providers to support a coordinated care plan when these services are required.
Do you offer sliding scale or free services?
Yes, we offer a limited number of sliding scale spots. Please contact our office to discuss pricing options that work for you and your family. At this time, we do not offer free services.
Are evening or weekend appointments available?
Evening appointments are consistently available. We do not currently offer weekend sessions, but if weekends are the only option that works for you, please reach out, our admin team will do their best to accommodate your needs.
Do you have experienced or seasoned counsellors?
Yes, our team includes clinicians with a wide range of experience, including therapists with many years in the field. If you are looking for a therapist with extensive experience, let us know and we’ll help match you accordingly.
Do you offer addictions counselling?
Yes, we have several therapists with extensive experience supporting individuals and families affected by addiction.
What age range of children do you see?
We work with children as young as 4 years old. However, for younger children, our approach often involves working closely with caregivers, as you are the experts in your child’s world. Support for parents and families is a central part of our work with young children.
How many sessions will I need?
Every client’s needs are different. While we can’t predict the exact number of sessions, we’ll collaborate with you to create a care plan that feels right and is responsive to your goals.
What if I don’t connect with my counsellor?
This is completely okay. The therapeutic relationship is important, and sometimes it takes a few tries to find the right fit. If you feel a connection isn’t there, we encourage you to reach out to our Clinical Lead, who can help match you with another therapist.
What’s the difference between a student therapist, a Qualifying Psychotherapist (RP qualifying), and a Registered Psychotherapist (RP)?
Student therapists are completing their clinical training under supervision of a fully licenced psychotherapist who has been vetted by the academic institution the student is attending.
Qualifying psychotherapists are in the process of becoming fully licensed and are registered with the College of Registered Psychotherapists of Ontario (CRPO) as “RP (Qualifying).”
Registered Psychotherapists (RP) have completed all requirements and are fully licensed with the CRPO.
All are trained to provide effective therapy, and student and Qualifying psychotherapists receive regular supervision to ensure high-quality care.
What’s the difference between a Registered Social Worker (RSW) and a Registered Psychotherapist (RP)?
Both RSWs and RPs provide therapy and may use similar approaches. The main difference lies in their educational background and regulatory bodies. Regardless of title, our clinicians are all trained, ethical professionals focused on supporting your mental health.
How long is a session?
Standard sessions are 50 minutes in length.
What types of therapy or modalities do you offer?
Our team offers a range of therapeutic approaches, including Cognitive Behavioural Therapy (CBT), Emotion-Focused Therapy (EFT), Dialectical Behaviour Therapy (DBT), Narrative Therapy, Trauma-Informed approaches (i.e., EMDR), and more. We match modalities based on each client’s unique needs.
Can I switch between in-person and virtual/phone sessions?
Absolutely. Many of our clients use a mix of in-person and virtual appointments. If your needs change, just let us know and we’ll adjust accordingly.
